Invalid login name
Invalid login Id or password
Login disabled
All buttons not downloaded

Invalid login name
This happens due to incorrect entry of Corporate/User ID. Please take care to ensure that the Corporate and User ID are ente#da251d as printed in the pin mailer.

Invalid login Id or password

This happens due to wrong entry of login password. Passwords are case sensitive and care should be taken that the passwords are input in the same manner as they have been sent or after being changed by the user.

Login disabled

This happens due to wrong input of corporate id/ user id/password more than 3 times. As a security measure, a user cannot have more than 3wrong attempts to login. In such an event, the user needs to fax a request mentioning the Corporate ID and User ID for activating the login.

Login will also get disabled if it has not been accessed for over 90 days. In such an event, the user can request for a fresh passwords by email to ubadirect@ubagroup.com. Kindly furnish your corporate id and user id so that we can act promptly.

All buttons not downloaded

You need to check the browser resolution and it should be 1024 X 768 pixels and Text size should be Medium. ( IE Browser> View>Text size> Set to Medium)

Error messages on the screen

INF Webface error
Bankaway error: Security violation
INF Webface error

Kindly contact us at mailto:ubadirect@ubagroup.com mentioning your Corporate Id, User Id and the location of error.

BANKAWAY error: Security violation

This error appears on account of any of the following reasons :

* If you click on another button on the U-Direct platform before the previous page has been completely downloaded. You need to allow the page to download fully before clicking on another button.
* If you are accessing your account through a proxy server, then client has to check the settings on the machine: Go to Internet Explorer>Tools>Internet Options>Advanced>HTTP 1.1 settings: both the check boxes should be ticked
If you are using a browser, i.e., Internet Explorer or Netscape versions 4.6 or 4.7, upgrade the same to browser version 5.0. If the security settings have not been enabled on the browser then go to Internet Explorer>Tools>Internet Options>Advanced>Security>check mark on options Use SSL 2.0 and Use SSL 3.0
User should not use the Browser buttons to navigate to the front and back screens. The user should also not click twice on any icon as the same would also give an error.